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Privacy notice for Albany Outdoors


This privacy notice explains what types of personal data we may hold about you, how we collect it, how we use it and who we may share information with. We are required to give you this information under data protection law. This privacy notice should be read in conjunction with the corporate privacy notice.

Who we are

Achieving for Children delivers children’s services and the local authority statutory responsibilities relating to children aged up to 25 years across the boroughs of Kingston, Richmond and Windsor and Maidenhead. Achieving for Children is registered as a controller with the Information Commissioner’s Office (ICO) (Registration number ZA045069).  

Albany Outdoors is an accredited outdoor, adventure and water activity centre by the Thames in Kingston. Our centre has a lively atmosphere with activities taking place at the centre and off site locations. Based on the River Thames between Kingston Bridge and Teddington Lock, the centre is well served by road, rail and public transport. 

We offer courses for adults and children, for all levels and abilities, from school holiday to adult weekend courses and offer a wide range of specially adapted activities and courses for young people and adults with a learning disability or physical disability.

Personal data we collect 

We collect personal information when you complete the Albany Outdoors Medical Consent form and when you make a booking on our booking system. The personal information we collect includes:

Personal identifiers such as your name,  date of birth, address and contact details

  • Sex, ethnic group, sexual orientation, disability or learning needs
  • Health information, including any medical conditions and medication currently being prescribed  
  • Next of kin and emergency contact details

How we use your personal information 

We will use your personal information for the following reasons:

  • to enable us to carry out specific functions for which we are responsible under the Adventure Activities Licensing Regulations 2004.
  • to provide you with enjoyable, positive and safe activities
  • to contact your next of kin in the event of an incident or medical emergency while you are participating in our activities
  • to communicate with you about our activities but only when you have given us your consent to do so
  • where necessary to protect individuals from harm or injury

We will use anonymous information:

  • to audit and monitor how well our services are meeting needs 
  • to help us improve and plan future services 
  • share statistical data with third parties

Lawful basis for processing your personal data 

We collect and use personal information only if: 

  • We have consent from you to use your information for a specific purpose in order to keep you or someone else safe
  • There is a legal requirement for use to use or provide information 

Who we share your personal information with

We share information when you give us your consent to do so or if we are required to share it by law. 

How long will we keep your information

Records will be retained for one year at which point they will be securely destroyed. 

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Your rights and access to information 

Under data protection legislation you have the right to request access to the information that we hold about you. To request a copy of your data, please read the Individual Rights Requests page on this website and then submit your request using your preferred method of contact. 

You also have the right to:

  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • have inaccurate personal data rectified, blocked, erased or destroyed
  • prevent processing for the purpose of direct marketing object to decisions being taken by automated means
  • in certain circumstances have inaccurate personal data rectified, blocked, erased or destroyed; and 
  • a right to seek redress, either through the ICO, or through the courts

If you have any questions or concerns about the way we process personal data, or would like to discuss anything in this privacy notice, please contact our Data Protection Officer: [email protected]

If you want to make a complaint about how we handle your personal data, we ask that you give our Data Protection Officer the opportunity to respond in the first instance but you are not obliged to do this. You can make a complaint directly to the Information Commissioner’s Office at