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Digital, Data and IT Action Plan 2021-24
What do we want to accomplish?
By December 2021: Increase the use of social media to promote AfC services and share information with all user groups.
By introducing the use of different social media platforms for different service user groups.
Priority level: P3 - Normal
By March 2022: Strengthen and promote agility to allow the workforce to work from anywhere and support the organisation's new hybrid model of working.
By increasing the number of meeting rooms with video conferencing facilities across main sites.
Priority level: P1 - Critical
By March 2022: Implement a digital workspace that will allow the workforce to feel connected, agile and engaged.
By replacing the existing intranet with a modern 'one-stop-shop' platform.
Priority level: P1 - Critical
By March 2022: Modernise SEND business processes to improve overall service delivery.
By transforming SEND business processes using the latest case management system.
Priority level: P1 - Critical
By March 2022: Enhance AfC's overall digital skills
By recruiting Digital Ambassadors and holding monthly Google drop-in sessions for digital support.
Priority level: P2 - Important
By March 2022: Accelerate referrals into children's services by using a hybrid approach for access.
By introducing a customer facing platform that will enable users to access core AfC services.
Priority level: P1 - Critical
By March 2022: Identify and replace more analogue processes with digital solutions.
By having a continuous quarterly digital diagnostic of every team to treat daily business challenges.
Priority level: P3 - Normal
By March 2022: Enhance the access to and improve the intelligence of the data we hold.
By using robust and localised data improvement strategies to better user experience and access to intelligent data.
Priority level: P3 - Normal
By March 2022: Influence the sector with digital excellence.
By exploring emerging technologies to become ambitious expert digital innovators in children's services.
Priority level: P2 - Important
By March 2022: Introduce computer-generated simulations to help us showcase and articulate information and advice.
By exploring ways where augmented reality (AR) and virtual reality (VR) can be used across children's services.
Priority level: P4 - Low
By March 2022: Grow the digital culture across the organisation with advocates at all levels
By having managers wear a 'digital hat' to ensure the digital conversation remains constantly warm.
Priority level: P2 - Important
By March 2023: Reduce administrative time by introducing automation in business workflows, by using robotic processing automation technology...
By piloting automation in the Single Point of Access team, as well as identifying others from across the organisation that can benefit from process automation.
Priority level: P2 - Important
By March 2023: Understand the role of artificial intelligence (AI) and machine learning in providing internal and external services...
By keeping pace and pulse in AI development that will be beneficial to business and children's services and explore ways to implement.
Priority level: P4 - Low
By March 2023: Ensure we use up-to-date business systems across Social Care, Early Help and SEND...
By assessing all business systems, identifying strengths and weaknesses to help make improvements and upgrades.
Priority level: P3 - Normal
By March 2023: Have a digitally savvy workforce...
By recruiting staff with a good level of digital and IT skills and ensuring role profiles and induction training have a digital focus.
Priority level: P3 - Normal