Achieving for Children

Channel 4 – Working remotely

Children’s services are having to be more flexible than ever and that includes working remotely and implementing solutions to allow colleagues to do their jobs from anywhere.

Here we outline the key challenges of that approach and what can be done to overcome them.

Challenge: Engaging staff digitally

Action:

  • Develop a digital online forum for quick access to digital support
  • Deliver monthly virtual digital support sessions to colleagues
  • Feature weekly digital tips and tricks in internal staff news, e.g. video guides
  • Develop a network of Digital Ambassadors

Benefits:

  • Staff feel supported during the transition to digital processes
  • Staff feel more empowered and able to innovate
  • Transition is smooth and seamless for service users

Challenge: Many services require signed consent from the families and partners they work with. Remote working means a reduction in face-to-face engagement.

Action:

  • Implement a digital solution for obtaining e-signatures from service users

Benefits:

  • Services have not had to rely on face-to-face contact to obtain signatures
  • Avoids obstruction in the delivery of services, ensuring families are able to continue receiving the support they needed with all the relevant paperwork completed
  • Less reliance on postal service to obtain signatures

Challenge: Moving towards more flexible working with the start of the pandemic meant all staff needed the necessary equipment to support them

Action:

  • All staff were provided good working equipment
  • Regular home working assessments are carried out to ensure they have a comfortable home working environment, supported by suitable equipment

Benefits:

  • Staff feel supported during the transition to home working
  • Staff have a positive experience of adopting digital technology

 

1 – Digital transformation | 2 – Assistive technology | 3 – Replacing paper | 4 – Working remotely | 5 – Back office processes

Achieving for Children