Channel 2 – Assistive technology
It is important that technology is assistive to frontline services and does not get in the way of good practice.
Here we outline ways in which assistive technology, such as audio recording meetings, can be used to the benefit of children, families and colleagues.
Challenge: Lacking capacity and no extra resource to meet the increased demand for minute taking
- Pilot audio recording minute taking in meetings such as child protection conferences
- Creates capacity for business support to work on digital projects
- Provides an accurate backup of conversations held in conferences
- Increased cooperation between family members and an increase of family empowerment due to accuracy of recording
Challenge: Safeguarding people’s rights in relation to data security and privacy
- To ensure audio recording does not breach General Data Protection Regulation (GDPR) guidelines, carry out a robust data protection impact assessment (DPIA) service level agreement with the audio recording provider to safeguard children’s information
- Compliance with the GDPR
- Creates reassurance for all involved in the meeting
Challenge: Creating a culture in the workforce that embraces technology developments, such as voice to text
- Roll out a series of events promoting digital processes for everyday work, such as lunchtime learning sessions chaired by digital ambassadors
- Greater resilience built through application of audio recording
- Audio recording frees up time for all colleagues to use in other areas of work