Achieving for Children

Channel 1 – Digital transformation

Digital transformation and change are the foundation of digital solutions. How we motivate colleagues, share knowledge and understand challenges is important so that all colleagues and partners feel valued and included. Here we outline some common challenges in terms of creating a digitally forward-thinking culture within children’s services.

Challenge: Minimal internal information about digital use and expertise in order to make decisions

Action:

  • Create an organisation-wide digital maturity assessment to fact find and understand use of digital technology
  • Send out appropriate surveys for staff, partners and service users
  • Collate this information and present it to colleagues and partners in a digestible way, eg. a video or infographic

Benefits:

  • Understanding of where services are and where they need to be
  • Benchmark successes
  • Share success and progress onwards
  • More comprehensive intelligence to inform services

Challenge: To embed a digital culture in all services and ensure everyone has a say

Action:

  • Request attendance from a team member in every team to attend a monthly digital board where updates on initiatives are given and feedback is invited
  • Invite partner local authorities and innovators to join – either wanting to share information or learn

Benefits:

  • Buy-in from all departments
  • Sharing of resources amongst teams
  • Sharing of ideas amongst other children’s services


Challenge: To ensure innovations are understood and maximised by all teams and colleagues and that work is not duplicated

Action:

  • To use the digital maturity assessment to write a digital strategy and share it for comment
  • To ensure all other policies and strategies refer to and complement the digital strategy
  • Present the strategy in an interesting way, eg. slides or graphics, videos

Benefits:

  • Shares ideas
  • Limits duplication
  • Creates an organisational focus


Challenge: Troubleshooting digital issues quickly within the team to ensure the smaller issues do not go to the support helpdesk

Action:

  • Set up a network of digital ambassadors who are inspiring, creative and have some time to support others
  • Train the ambassadors and use the learning as part of continuing professional development
  • Reward ambassadors by highlighting success and incentivising

Benefits:

  • Motivates staff and creates a people helping people culture
  • Ensures digital issues are taking up minimal time and resources


Challenge: Long term change and keeping the digital momentum going

Action:

  • Digital ‘drop-ins’
  • Digital ‘did you knows’ in internal news
  • Accurate information on the intranet
  • Systems service desk for children’s social care

Benefits:

  • Test what works for particular services
  • Appeals to all types of learners – visual, verbal, hands-on
  • Digital becomes the ‘norm’

 

1 – Digital transformation | 2 – Assistive technology | 3 – Replacing paper | 4 – Working remotely | 5 – Back office processes

Achieving for Children