You can read our Information Complaints Policy on our AfCinfo website.

This policy sets out how customers can make a complaint about:

• requests for information under the Freedom of Information (FOI) or Environmental Regulations (EIR);
• requests for personal information under the UK General Data Protection Regulations (UK GDPR);
• the way in which personal information has been handled in relation to the UK GDPR.

It provides a clear framework of how Achieving for Children will respond and learn from the complaints received.

Complaints about services

If you have a complaint about a service delivered by Achieving for Children, you should contact the Complaints Team for the Council in whose area you live:

• Kingston borough
• Richmond borough
• Windsor and Maidenhead borough